VIP Club FAQs
I joined on the previous RI Lottery website, what do I need to know?
If you joined our VIP Club on our previous website, your account will have been migrated to this website if your account was active. Upon first log in, you will be prompted to update your password and add security questions to meet our new security standards. If you had second chance entries in the Patriots Red Zone Replay promotion, rest assured, those entries will be valid on our new system for future drawings. If you were opted to receive text message notifications, you will be sent a text message from our new system asking for an age verification in order for us to continue sending you text notifcations.
What is the VIP Club?
Being a VIP Club member allows you, an eligible Rhode Island Lottery player, to enter into Second Chance drawings, and to receive draw results and the latest news, coupons, and information by email and text alerts.
How much does it cost to become a VIP Club member?
Membership and its benefits are free.
How do I update my email address or other personal information?
Revising or updating the information on your account is easy. Just sign in, go to the "My Account" page and select "Manage My Profile". After you make changes to any part of your profile, including updating your email address, mailing address, password, etc. – just click "Apply Changes". If you update your email address or personal information, we will send you a verification email from firstname.lastname@example.org. Don't see the verification email in your inbox? Check your junk/spam folder and add us to your Safe Senders List.
What do I do if I forgot my password?
Resetting your password is easy. Just click the “Login” like normal, and hit “Forgot Password”. Next, enter the email address you used to create your account and answer the security question you set, and we’ll email you a link to reset your password.
If you don’t remember the email address used, please call Customer Service 401-463-6500.
I entered an incorrect password multiple times and now my account is locked. How can I unlock my account?
To ensure the security of your account, if the wrong password is entered multiple times, the account will become locked for 24 hours. You may re-set your password after 24 hours by clicking the "Forgot Password?" link on the login screen.
I signed up to receive nightly winning numbers or promotional emails and have not received them. What do I need to do?
Please check your spam folder and add us to your Safe Senders List (WinningNumbers@mail.rilot.com and Promotions@mail.rilot.com). If the emails are not in your inbox or your spam folder, please sign in to your VIP Club account and confirm that your email address is correct. Also go to the “Messages” section under “My Account” and verify your message preferences are set to "ON" for the Daily Winning Numbers emails as well as other notifications you would like to receive from the Rhode Island Lottery.
2nd Chance Entry FAQs
Where do I find the numbers to enter?
For non-winning Instant Tickets, enter the 13-digit number located on the front of the eligible Instant Ticket underneath the latex scratch area. Terminal printed tickets will contain Second Chance Codes to enter. Those codes are 23-digits surrounded by a box printed on the front of eligible tickets under the Rhody Replay logo.
How do I enter my tickets for a Second Chance Promotion?
Once logged in, go to the “Second Chance” page, click on the promotion name you’d like to enter, and enter ticket numbers and/or Second Chance Codes.
What if I have trouble inputting a number or Second Chance Code from my ticket?
If you receive a message stating a ticket number is invalid, please double check the number and re-submit. If you believe a valid number or Second Chance Code is not being accepted, please contact us. You can find a “Feedback” contact link at the bottom of the website. Please include your name, the promotion and ticket number you’re attempting to enter.
What games are eligible for Second Chance Promotions?
You can view a full list of eligible games in the “Second Chance” section.
How can I see my entries?
All of your entries, excluding The Voice promotion entries, are stored in your account and on the "My Submissions" page under “Second Chance”. The Voice entries continue to be stored under "My Entries" on the web pages specifically built for The Voice Second Chance promotion.
Is there a limit on how many tickets may be entered?
Yes, there is a cap of 500 entries submitted per promotion per day.
Why did the Lottery set limits on Second Chance submissions?
We see this as leveling the playing field. Every day we do what we can to ensure the integrity of all our games, including Second Chance. But, some players have an unfair advantage when they enter thousands of codes on a variety of games. That means they have the upper hand and that’s unfair to everybody else. The high number of tickets entered into our Second Chance Program could also be an indication of problem gambling. As good corporate citizens, we have an innate responsibility to reach out to our valued players who may have a gambling problem and capping the number of entries is a step in the right direction. We should also remind anybody who thinks they have a gambling problem, or who knows somebody with a gambling problem to call the Problem Gambling Helpline at 1-877-9GAMBLE (1-877-942-6253).
How will I know how many tickets I’ve already submitted?
Your Lottery account shows you, real time, how many tickets you’ve entered, so you’ll be able to know when you’re getting close to the limit. The system will stop you from submitting tickets once you've reached the 500 entries cap for a single promotion during the day.
How can I be sure that my previously entered tickets have been submitted?
A record of all previously submitted ticket entries appears on the "My Submissions" page. If the entry record is there, you can be assured that it is in the system.
How many entries do I get for each ticket?
The number of entries for each ticket will vary for each promotion, so check the Rules posted per promotion. Each time you submit a ticket, the number of entries you have been awarded for that ticket will appear on the page.
Will alternate winners be chosen?
Alternate winners will be drawn as indicated per promotion.
When I try to submit entries, I get transferred back to the login page. What should I do?
Some firewalls or security settings on your personal computer (PC) or network may prevent you from logging in successfully. For example, your PC setting must be enabled to receive cookies. Another potential problem is having too many applications open, as they may interfere with the login process.
I had trouble entering a number in the Second Chance Drawing and now I can’t enter any tickets. What should I do?
If you have 5 invalid entry attempts in a row, you will be blocked from making any more entries for 30 minutes. After the 30 minutes has passed, you can attempt to enter again.
What are my chances of winning a Second Chance draw?
Your odds of winning vary based on total number of entries received for a drawing and total number of entries that you have submitted.
What happens if I submit my ticket after the deadline for the drawing?
Any tickets submitted after the entry deadline will automatically be entered into the following draw if applicable.
May I throw away the tickets after I’ve entered them into Second Chance promotion?
No, do not throw your entered tickets away. If you win, you are required to present the non-winning ticket you entered in order to validate your win and claim your prize.
How do I find out if I’m a winner?
You will receive an email and or phone call from the Rhode Island Lottery notifying you of your win.
How are Second Chance winners selected?
Winners are randomly selected from all entries received for each drawing. Drawings are conducted according to established Lottery protocols using a certified random number generator.
Can I mail in my non-winning tickets to enter into the drawings?
No. Mail-in entries are not accepted for the Second Chance program.
Can I enter a drawing more than one time?
Yes. You can enter a drawing as many times as you wish, but each ticket may only be entered one time. Also, be aware of the entry submission limitation policy.
Where can I see a list of winners?
Winners' names and hometowns are posted on the "Winners" page for the promotion following the winners' validation. Please hold onto all entered tickets until winners' names are posted in case you are selected as an alternate.